Progress WorkshopPro - VoiceSafe Integration

VoiceSafe Features

Features

• Call Search allows customers to find calls based on many different criteria
• Email Calls is another useful feature providing the ability to email calls directly from the playback screen.
• White List and Black List functionality allows businesses to restrict what different users can or can’t listen too.
• Quick Label allows businesses to label CLI or DDI numbers with friendly labels.
• Reporting is available in the system and allows you to monitor many areas
• Listen Live allows users to listen to live calls as they happen without the knowledge of the people on the call. 

Reliable and Scalable

VoiceSafe has been built to be business critical and to be as reliable as we can possibly make it. We only use the best Intel XEON powered Dell servers which have been proven to be among the most reliable in the market.

• As standard it will store 77000 hours of calls, that’s more than 5 years for most businesses
• Calls are backed up automatically every hour to a second storage device which is included as standard
• The entire unit runs on a robust UPS ensuring that if the power goes off the unit shuts down gracefully
• The system is monitored 24x7 by our heartbeat license that means if the unit ever goes down our support team are notified immediately