Record every phone call in & out of your business

VoiceSafe offers complete call recording for any business in the UK. This revolutionary solution provides businesses with an affordable, secure and simple to use tool to monitor and develop telephone activity.

Every call both inbound and outbound is recorded and stored securely on the VoiceSafe. This system automatically runs daily backups to ensure data is kept safe and always available.

It can dramatically improve your telephone enquiry capture levels.

Benefits

By recording every call that your business makes or receives you can quickly enhance your business in the following areas:

  • Make sure that new business enquiries are recorded and followed up
  • Use calls to train and develop your staff and their telephone skills
  • Monitor levels of customer service and even score calls
  • Listen to telephone conversations to verify that orders or information are correct
  • Listen to the last call you made to a customer to remind yourself of any commitments you previously made
  • Compliance with Regulatory Bodies
  • Reduces personal use of the business phone system
  • Web based interface and playback without the need for any special software

Features

  • Call Search allows customers to find calls based on many different criteria
  • Email Calls is another useful feature providing the ability to email calls directly from the playback screen.
  • White List and Black List functionality allows businesses to restrict what different users can or can’t listen too.
  • Quick Label allows businesses to label CLI or DDI numbers with friendly labels.
  • Reporting is available in the system and allows you to monitor many areas
  • Listen Live allows users to listen to live calls as they happen without the knowledge of the people on the call. 

Testimonials

“Installing Voice Safe has been one of the most eye opening things I have done!”
- John Spriggs, Head of Business, Bristol Audi

“I’m Amazed at the power of Voice Safe, it turns every call into a mystery shop and our sales advisors have raised their game accordingly. Why spend thousands with Google or newspapers to generate the call if you then don't maximise the enquiry?”
- Michael Low, Group Sales Manager, Whitmore’s Group

“The issues that Voice Safe has brought to light must have been costing us a fortune.”
- Simon Hawker, Dealer Principle, Johnsons Honda

“Voice Safe is my ultimate coaching asset”
- Bob McGarva, Head of Business, Bath Audi

Reliable and Scalable

VoiceSafe has been built to be business critical and to be as reliable as we can possibly make it. We only use the best Intel XEON powered Dell servers which have been proven to be among the most reliable in the market.

  • As standard it will store 77000 hours of calls, that’s more than 5 years for most businesses
  • Calls are backed up automatically every hour to a second storage device which is included as standard
  • The entire unit runs on a robust UPS ensuring that if the power goes off the unit shuts down gracefully
  • The system is monitored 24x7 by our heartbeat license that means if the unit ever goes down our support team are notified immediately