Call Manager

Progress Call Manager is a management tool which records incoming telephone calls and provides an analysis for improving dealership efficiency and customer care.

The system records information including:

• the time and duration of all incoming calls
• the length of time taken to answer the call
• the extension to which the call is transferred

Progress Call Manager can be used to provide dealership management with vital feedback concerning sales and service enquiries and activity levels.

Trended analysis reports help to identify periods when promotional initiatives are required to help showroom and service department traffic and to improve sales.