‘Service while you fly’ – Progress and BMW online service takes off!

Progress Automotive Solutions, specialists in software for the motor industry have partnered with Berry BMW Heathrow, to launch this ground breaking and unique service.

In the current economic climate, customer satisfaction and retention are crucial to profitability. Progress Automotive Solutions and Berry BMW Heathrow have worked together to produce new and exciting ways of improving the customer experience as well as attracting new customers to the dealership.

‘Service while you fly’ enables BMW customers to use an online booking and payment authorisation facility to organise car service and parking to take place while they are travelling from Heathrow. So when the customer returns from their travels, the car has been serviced, meaning inconvenient downtime during the usual working week is reduced. The online booking service is available 24 hours a day which is a real bonus where customers have busy schedules and would rather carry out administrative tasks outside office hours.

Once the online booking has been made, a confirmation email is sent from Berry BMW Heathrow and the customer can drop off their car at the Sofitel Hotel Heathrow, which is a short walk from Terminal 5 Departures. Upon the customer’s return, their BMW can be picked up from The Sofitel Hotel parking facility.
This online booking facility (feature of ‘eServiceManager’) is the latest  software development from Progress Automotive Solutions, who have over 8 years experience of producing innovative software for the motor industry. Other features of eServiceManager are Express Check-in and Check-out (reducing customer waiting times), Customer Lounge (an online customer interactive portal) and automatic trigger of Customer Satisfaction Surveys.

eServiceManager offers customers convenience, control and autonomy, thereby enhancing the relationship with the dealer and improving CSI scores. It’s great news for the dealer profit line too, , as time and money is saved on administration resource.

eServiceManager from Progress is one of many unique software solutions offered to dealers that can give them the competitive edge and enable them to stand out from the crowd. It is employed alongside Progress WorkshopPro, the advanced workshop process and VHC software, which provides the most comprehensive after sales solution currently on the market. WorkshopPro has proven to be highly successful at increasing CSI scores, reducing no-shows and maximising labour and parts sales.

Joe Dawson, Dealer Principal at Berry BMW Heathrow, said ‘We are very pleased to be able to launch this new and unique facility to our customers. BMW has been showcasing it to all UK dealers at the annual conference in Beijing this month. It is expected that there will be a great deal of interest from other BMW dealers to take eServiceManager as an enhancement to their DMS. Even those who are not located close to airports can benefit from Online Booking, Customer Lounge and Express Check-in, Check-out. Progress is an excellent technology partner, we highly recommend the professional and comprehensive software solutions they provide.’

For more information, please contact:

Logan Naidoo
Sales Director
Progress DMS,
Tel:  +44 (0)845 257 9305

Email: logan.naidoo@progressdms.co.uk