Fully Managed and Remote Support
Progress DMS Ltd provides specialist managed IT support services & solutions to Motor Dealerships, implementing and maintaining their IT infrastructures.
Through the innovative use of cutting edge technologies, we are leading the way with remote support services, which enable fast, efficient and consistent delivery of support services to the customer’s desktop.
We also employ industry leading 24/7 network monitoring tools for all of our customers , to ensure their networks are monitored every second of every day.
Key Benefits:
- Accessibility - Better accessibility to services for users through a single point of contact.
- Efficiency - More effective and efficient usage of resources related to service provision and subsequent cost reduction potential.
Online Remote Support Service
While technology has enabled businesses to progress significantly during the past ten years, a sudden glitch in the system could bring the company down instantaneously.
This is why Progress DMS Ltd employs the latest technologies in maintaining our customer systems. 95% of our remote customer support issues are identified and resolved in under an hour.
Our network monitoring centre alerts our engineers to potential failures and allows us to take prompt appropriate action to prevent downtime to the business.
The advanced support tools which are at our disposal allow our engineers to login remotely to a customer desktop or server and attend to the issues effectively and efficiently.
ITIL Standards
Progress DMS have adopted an internationally recognised and accepted best practices framework (ITIL - Information Technology Infrastructure Library) to manage, support and maintain your networking infrastructure. We recognise the importance of making the right technology work for your business, at the right price.
Small and midsized businesses (SMBs) experience issues and challenges that are inherently different from those of larger enterprises. They generally have smaller workforces, lower budgets and less complex IT environments than enterprise organizations. And yet SMBs must meet the same types of demands as enterprise organizations, and optimize service levels to support business objectives, control costs and align IT with what matters to the business.
SMBs can achieve these goals by delivering service management based on the industry’s guiding principles — ITIL®.
“ITIL is of benefit and is applicable to all IT organizations, irrespective of size.”
Find out more about ITIL.