Client/Partner Testimonials
Scroll down to read testimonials we have received at Progress DMS from some of our clients and partners...
L&L Automotive
“Finding the best website partner for your business is not an easy task these days, with many companies offering website design on top of other services. The automotive market has been fairly slow to engage fully with digital marketing, and management perceptions have needed to change to enable more funds to be channelled into online representation and media. The major need for us at L&L was to find a company that had knowledge of the automotive industry, and could understand our business. Progress were able to demonstrate their extensive knowledge and proven track record which enabled me to convince the business to make the investment.
Having seen some of Progress’s other automotive websites, we were confident that their product was going to offer us the highest levels of design and functionality that we required. We have been extremely pleased with the excellent level of service that we receive, and the understanding of both our business and the motor industry as a whole.
The key aspect that I have been impressed with has been the simplicity: I receive advice on functionality and guidance with my online marketing, and it feels like I have direct access to the designers and builders of the site. What’s more, the capabilities of the Progress product and their excellent account management team have been at a very reasonable cost to us, which is of course, key.
I would most definitely recommend the Progress WebBuilder software, and my only comment would be that since your product and service is better than those of your major competitors, you need some more PR and self-promotion. You’re doing a great job so you should make sure more people know!”
Mark Whitworth, Marketing Manager, L&L Automotive
Volvo Cars London
“Despite initial concerns from the business regarding the investment involved in setting up a stand-alone website (in addition to the very basic dealer website we get as part of the Volvo Car UK site) , the results we have seen from volvocarslondon.co.uk just a year after our management buy-out have both impressed and pleased all members of Volvo Cars London Management & Marketing team, from our MD down. The initial and ongoing investments that we made in the VCL site have been justified, with positive demonstrable returns to our business. We recognise that the website is now very much our primary marketing tool, and in that respect, the costs compare very favourably to the costs of traditional media advertising.
Most critical to delivering our business goals has been the quality of account management and knowledge of the industry demonstrated by the Progress web team, with all briefs sent to them executed with superb technical and graphical ability. Their highly efficient approval processes and a fast turnaround time, has been key to us staying ahead of our competition. I am confident that we are always one step ahead of the game in the fast moving world of the internet, with the Progress account team introducing me to their strategic partners to provide extra functionality and services that give our websites the cutting edge in a very competitive environment.
The measurement metrics in place mean that I know that our cost per enquiry has continued to drop over the past year, while awareness of the Volvo Cars London brand and visitors have continued to rise, and this has been reflected in a very successful 2009 and early 2010. The success of the main site has seen our web strategy evolve and expand, and Progress have demonstrated the same excellent attention to detail on the other specialised websites we have since launched.
I would not hesitate to recommend the website services that Progress have to offer.”
Alasdair Jakes, Group Marketing Manager
Behbehani Motors Ltd, Kuwait
The system has only been up and running for a few weeks and we are already seeing improvements in productivity and efficiency. My experience with the system in my previous role at the Volkswagen franchise in Aberdeen showed Insight to be an invaluable tool for a smooth running aftersales department which excels in customer care and delivers in terms of profitability. I am confident we will see the same result here in Kuwait in a short space of time.
George Andrews, Aftersales Manager
Progress Insight
Car Dealer Magazine
Customer handling modules mean the current work and vehicle status on any customer's car can be called up, instantly. You can even then text customers, and they can text you back, safe in the knowledge that the system will log this, and process it. Clever stuff.
Richard Aucock, Deputy Editor
Porsche, Hatfield
Progress Insight has reduced my no-shows by 85% per week due to the pre visit/reminder text messaging and follow up process from the T-Card board. The Vehicle Health Check module has improved upsales by 24%, while the reporting module gives me the information I need to report to the Group on my staff and sales team's performance.
Franc Mateo, Aftersales Manager
Codeweavers Ltd
Just want to say thank you for sorting this out so quickly. Also I would like to add that Progress DMS are a pleasure to work with. Everything that needs doing is done promptly and efficiently. The 3 sites that have now gone live with YourCarLoan and YourCarMotorInsurance look fantastic and are built to a high standard. I look forward to working with you again in the near future.
Claire Kelsall, Client Support Manager
Wellsway BMW, Bath
The system is absolutely brilliant, our Service Advisors would complain bitterly if we tried to take the Progress system away from them, they can’t do without it now.
Haydn Satchell, Service Manager
Alan Day VW, London
Our Call Centre staff think the Progress system is the single most useful tool that they have available to help them do their jobs. The system provides us with the information that we need to answer customer’s queries without the need to bother the Service Advisors or the Workshop Controller.
Gary Head, Call Centre Manager
Alan Day VW, Sumner Street, London
The best thing that they (Alan Day Group) have ever done for us.
Shirley Rellis, Senior Service Advisor
H.R. Owen Plc, London
We have worked with Progress DMS for over two years on a variety of projects, the experience they have brought to all of these has been of enormous value. They have demonstrated an outstanding technical knowledge, which is backed up by their experience of the industry. It was important to us to find a partner who could provide both the facilities we needed and also reflect the core values of our business.
Tom King, Marketing Manager
Spire Automotive Group, London
Whatever your business and particularly in retail, you cannot afford to have a static website. By working really closely with us and ensuring our main website continually evolves, Progress DMS helps to encourage web browsers to become enquirers and the effective management of the Google media campaign keeps our name at the top of targeted internet searches ensuring that the right people reach our site. The success of the M25Audi web site is due to the strong relationship we have developed with Progress DMS which made them the natural choice when we decided to expand our internet marketing campaign even further.
Paul Greenberg, Head of Business - Watford Audi
Lookers Plc
We are delighted with the response we have had to our website. The project has been undertaken and continues to be managed in an extremely professional way and the reporting function provides in-depth analysis on a regular basis all of which enables us to keep our site fresh and up-to-date. We are very impressed by the understanding of our industry, the requirements of our brand and individual centre needs demonstrated by Progress DMS which has definitely given us an advantage in the market place.
Richard George, Franchise Manager - Lexus Hatfield