Progress WorkshopPro

Online Service Check-in and Check-out

Save time and money by offering online check-in

In the same way that you can check yourself in before your flight to avoid the long queues at the check-in desks, we have applied the same theory to service bookings...

An introductory, authenticated HTML email gets sent out to your customers automatically a few days (this is adjustable to your needs) before they are due in to your workshop which invites them to use the online check in process, as well as the obvious benefits of the service. This email is fully branded to your company's corporate identity, and gives you the opportunity to include current marketing messages. Upon clicking on the email, the customer is directed to a bespoke page on a secure portal, whereby they can then confirm their intention to book in online, and have the option of selecting the valet that they require. To confirm, they must agree to the terms and conditions of your service, at which point they then print out the check-in confirmation page and they're done.

The workshop loading system will automatically be notified, and the job status changed so it's known that the customer has checked in online.

On the day of the service, the customer brings in their printed document, hands over their keys (possibly at an 'Express' desk) and then they can go - with no need to wait in a queue for a service advisor, or to confirm job details and sign off the job card!

Express Check-out: as easy as checking in!

Available as an optional service to Service departments, you might consider giving them the ability to check out their vehicle from your workshop, to avoid waiting around for documents when their car is ready.

Once the car has been checked over and is ready for customer handover, the service advisor would ring the customer and take payment over the phone for the job. They would then give the customer the option to check out their vehicle online, whiclst explaining the benefits. If the customer wishes to use the check-out process, an email is initiated from the service advisor that contains an invitation to online check-out, a security code, their Invoice attached as a PDF, and additional marketing messages. The customer will also get confirmation of the security code via SMS text message.

Once they click on the link, they will once again hit the online portal, where they can then advise of their expected time of collection (again, which can update their job card seamlessly), as well as fill in a CRM questionnaire. Once this has been done, the customer simply goes to the dealership, quotes the security code to the service advisor and his handed their keys...