The Web Based Interface

VoiceSafe uses an entirely web based interface. You are able to listen to calls from anywhere on your network that has an internet browser. This interface allows customers to access some revolutionary features.

Call Search

Call Search allows customers to find calls based on any of the following criteria:-

  • Call Direction
  • Call Duration
  • Number Dialed by outside caller
  • Callers Number (CLI)
  • Date or Time
  • Line Number (Channel Number)
  • Call Status (Answered, Engaged, Hung Up Before Answer)
  • Quick Label assigned to DDI or CLI

From this search area you can then export the call data as CSV or export the calls for backup onto a CD or other storage device. Calls exported in this way can be burnt onto CDR for playback in any CD player.

Email Calls

Email Calls is another useful feature providing the ability to email calls directly from the playback screen. The user simply enters the email address he would like to send the call to and clicks send. Every email is logged so administrators know what calls were emailed by whom to whom.

White List and Black List

White List and Black List functionality allows businesses to restrict what different users can or can't listen too. For example you may only want your parts department to be able to listen to call made to or from known parts customers. Another common example is that you may not want any user to have access to calls made from or to the Payroll department.

Quick Label

Quick Label allows businesses to label CLI or DDI numbers with friendly labels. This can be used in two ways to group CLI/DDI or to simply label particular people/companies. For Example, your sales team all have DDI numbers and you can group all of them into a group called "Sales Team". This then allows you to quickly pull up all calls made from any DDI grouped under "Sales Team".

You may want to simply label each DDI so that you can pull up all calls made from or to a particular person or phone.

Quick Labels can also be uploaded in bulk from a standard excel file. This allows companies to export lists of customers from their existing business management system for more user friendly searching or analysis.

Reporting

Reporting is available in the system and allows you to monitor the following areas:-

  • Call numbers by date range
  • Call distribution over dates, hours and days of the week
  • SLA analysis of ring time until answered
  • Top Calls shows you whom you call the most and who calls you

 

Listen Live

allows users to listen to live calls as they happen without the knowledge of the people on the call. The user simply dials a secret extension then scans through all the live calls taking place.