Send & Receive Customer SMS
A sophisticates send and receive text messaging facility allowing customer texts to log against the actual Tcard or job record.
As part of the communication suite emails can also be sent and logged against the Tcard record. This reduces the incoming and outgoing phone congestion at key peaks of the day.
The key features of tihs facility are:
- Pre-Visit Reminders
- Work Updates and Notifications
- Follow Up Messages
- Reduces 'no shows' and improves customer satisfaction
Replies to text messages are fed directly back ainto the software, and users are notified, so any ongoing communication is centralised within the customer's record.