Progress WorkshopPro

Send & Receive Customer SMS & Email

A sophisticated digital messaging facility allowing communication through SMS and Email with customers direct from the job card.

Digital communication is logged against the Tcard record, with SMS messages being automatically added to the notes. This reduces the incoming and outgoing phone congestion at key peaks of the day.

The key features of tihs facility are:

• Pre-Visit Reminders
• Work Updates and Notifications
• Follow Up Messages
• Reduces 'no shows' and improves customer satisfaction

Replies to text messages are fed directly back into the software, and users are notified, so any ongoing communication is centralised within the customer's record.