Internal Messaging

The fully integrated message centre is a feature of Progress Insight, allowing users to communicate with one another.

The functionality includes:

• Sending internal messages between users
• Sending messages to external email addresses
• Messages can be linked to workshop jobs
• Customer SMS messages can be delivered into the system
• User alerts when message is received
• Visibility of whether your message has been opened yet
• Ability to schedule delivery of a message for a specific time, such as a reminder to perform a task

The message centre provides a fully auditable trail of communication, and can be expanded for use throughout the dealership.

Find out more about adding Customer and Job Notes.