Workshop Control Overview

Improve profitability, productivity and efficiency in your Aftersales department, with Progress Insight.

The Progress Insight system concentrates on processes which allow the dealership to control the complex repair cycle and enables them to deliver outstanding customer sevice.

The software is a web-based product for improving the daily management of Aftersales departments. The Workshop Control system tracks the progress of vehicles through the workshop from start to finish and provides a central, transparent system so that all members of the service team are aware of internal and customer communications.

Progress Insight can help increase customer satisfaction scores by greatly improving the customer contact process at every stage of the customer’s dealings with the Aftersales department.

System Overview:

System Overview

Benefits Include:

  • Workshop Control
  • Electronic T-Card System
  • User Accountability
  • Improves Customer Satisfaction scores
  • Two-way SMS Facility
  • Overviews and Reporting
  • Complaints
  • Valeting
  • Document Scanning
  • Repeat Visits
  • Controller Board
  • Parts T-card Board
  • Message Centre
  • History