Customer Satisfaction Scores (CSI) & Manufacturer KPI

Progress Insight Aftersales Software is proven to increase Customer Satisfaction Scores and Manufacturer KPIs. 

Progress Insight provides service departments with the facilities to better manage the customer handling process. The system records, controls and monitors customer contact, which therefore allows any user from receptionist to DP to instantly see the current work and vehicle status, as well as any previous conversations. This transparency of information leads to improvement in communication and significant increases in CSI Scores. 

The recording of notes and information about the job and customer, create a papertrail of documentation including SMS and Email Storage, and the unique two-way sms feature allows text messages to be instantly sent from the system, while replies are automatically added to the job card.

Progress Insight can now also be integrated with VoiceSafe to enable recorded phone conversations to be attached directly to the job notes. This allows calls to be reviewed and checked to ensure standards are met and enables training requirements to be identified.

Read how Charles Hurst have improved their CSI Scores.